Privacy Policy

Effective Date: January 1, 2025

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Benoah LLC (“Benoah Digital,” “we,” “us,” or “our”) does not share customer opt-in information, including phone numbers or consent records, with any affiliates or third parties for marketing, promotional, or unrelated purposes.
All text-messaging originator opt-in data is kept strictly confidential and used only to provide requested services.

1. Information We Collect

Personal Information

We may collect:

• Name, business name, email address, phone number, and physical address
• Payment information (if purchases are made)
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests
• Appointment, campaign, or service details
• Message history and engagement tracking

2. How We Use Your Information

We use collected data to:

• Provide, improve, and maintain our marketing services
• Process transactions and support inquiries
• Send SMS and email reminders, confirmations, and follow-ups
• Enhance website functionality and user experience
• Ensure security and prevent fraud
• Maintain accurate records of user consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS services, you agree to receive automated text messages related to marketing offers, service updates, appointments, or client support.

Opt-In & Consent

• You will only receive SMS messages if you have explicitly opted in.
• We maintain timestamped records of all opt-in actions.
• We comply fully with the Telephone Consumer Protection Act (TCPA).

Opt-Out Instructions

• Reply “STOP” at any time to cancel.
• You will receive a confirmation of your opt-out.
• All opt-out requests are processed within 24 hours.

Message Frequency & Content

• Frequency varies by engagement and request type.
• Messages may include reminders, updates, or promotional offers.
• Promotional messages are sent only with explicit consent.

Help & Support

• Reply “HELP” for assistance or email jim@benoahdigital.com.
• Support is available during regular business hours.

Carrier Disclaimer

• Standard message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Supported by all major U.S. carriers.

SMS Data Protection

• We do not sell or rent SMS opt-in data for marketing or resale.
• Sharing with subcontractors (e.g., Twilio, GoHighLevel) is permitted only under strict confidentiality agreements.

4. Information Sharing & Disclosure

We do not sell or rent personal information.
We may share data only with:

• Vendors assisting with website, communications, or marketing operations
• SMS delivery providers under strict data-security contracts

We will disclose information only if:

• Required by law or legal process, or
• In the event of a business transfer (e.g., merger or acquisition)

All shared data excludes text-message opt-in data unless required for service delivery.

5. Data Security

We apply industry-standard safeguards to protect data:

• Encryption in transit and at rest
• Access controls and monitoring
• Routine security audits and vulnerability testing
• Incident-response and recovery plans

While no system is completely secure, we take all reasonable measures to protect your information.

6. Cookies & Tracking Technologies

We use cookies to:

• Analyze site behavior and traffic
• Improve personalization and functionality
• Monitor service usage and performance

You may adjust your browser settings to control or block cookies.

7. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website with the updated effective date.
For major changes, we will notify users via website notice or email.

8. Contact Us

If you have questions about this policy or your data, contact us at:

Benoah LLC (Benoah Digital)
3707 Main St #13
Atlanta, GA 30337
 jim@benoahdigital.com

https://www.benoahdigital.com

9. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that a child under 13 has provided personal information without verified parental consent, we will promptly delete such information.
Parents or guardians may contact jim@benoahdigital.com to request removal.

10. Canadian Compliance (CASL & PIPEDA)

We provide services to clients in Canada and comply with Canada’s Anti-Spam Legislation (CASL) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Consent

• We send SMS or email communications only after obtaining valid consent.
• Express consent is preferred and documented with date, method, and wording.
• Implied consent may apply under limited CASL-permitted conditions and is time-limited.

2. Identification in Messages

• Every message includes our business name and valid contact method (address, phone, or email).

3. Unsubscribe Mechanism

• All messages include clear unsubscribe instructions (“Reply STOP to unsubscribe”).
• Unsubscribe requests remain valid for 60 days and are processed within 10 business days (typically within 24 hours).

4. Record-Keeping

• We securely maintain records of all consents and unsubscribe requests.

5. Cross-Border Data Transfers

• Some data may be processed or stored in the U.S. and may be subject to U.S. laws.
  We ensure all service providers handling Canadian data meet PIPEDA standards.

6. Children’s Privacy (Canada)

• Individuals under the age of majority in their province or territory (18 or 19) should not provide personal information without parental or guardian consent.

Canadian users may contact jim@benoahdigital.com with questions about our compliance with CASL or PIPEDA.

11. Log Files

BenoahDigital.com follows standard hosting practices using log files.
Data logged may include IP address, browser type, ISP, date/time stamp, referring/exit pages, and click counts.
This information is not linked to personally identifiable data and is used only for analytics and security.

12. Google DoubleClick DART Cookie

Google may use cookies (including DART cookies) to serve ads based on a visitor’s prior interactions with our site and others.
You can opt out of DART cookies by visiting:
 https://policies.google.com/technologies/ads

13. Advertising Partners & Third-Party Privacy Policies

Third-party ad networks may use cookies, JavaScript, or web beacons in their advertisements and links on benoahdigital.com.
These technologies automatically receive your IP address and help measure campaign performance or personalize ad content.
We do not control or access these third-party cookies.
For details, please review their respective privacy policies.

You may disable cookies via your browser settings for more control.

14. CCPA Privacy Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Request disclosure of categories and specific pieces of personal data collected.
• Request deletion of personal data.
• Request that personal data not be sold.

Requests can be made by emailing jim@benoahdigital.com.
We respond within 30 days of receiving a verifiable request.

15. GDPR Data Protection Rights (EU Residents)

If you reside in the European Union, you have the right to:

• Access – Request copies of your personal data.
• Rectification – Request corrections or updates.
• Erasure – Request deletion of your data where legally applicable.
• Restrict Processing – Request limits on data use.
• Object – Object to processing of your personal data.
• Portability – Request transfer of your data to another organization.

Requests can be sent to jim@benoahdigital.com, and we will respond within one month.